General Information

Why Choose Us

Our Neon signs are handmade from LED neon light tubes that are kid-safe and earth friendly. Some great reasons to choose a LED neon sign from us are:

• No Harmful gases - We are using using a licensed commercial grade LED neon tube, with a much longer lifespan and a brighter glow. 
• Does not heat up - Unlike traditional glass neon LED neon tube never heats up which makes them touchable and kid safe.
• Easy installation - All signs are fixed on transparent acrylic backing which is laser cut to the same shape of the letters. There are small screw holes on the acrylic backing  for installation.
• Low energy requirements - Low power usage with an input voltage of 24V/120V which means lower electric cost and safety, Flex LED has a much bright glow than glass neon, has an option of adding a remote control dimmer.
• Warranty - All of our signs come with 1 year manufacture warranting covering damaged items.

FLEX LED NEON VS GLASS NEON

Color options

We have a total of 22 colors to choose from. 11 of the colors have a white jacket which means the tube will remain white while the sign is off. The other 11 have a cooler jacket meaning the tube will remain the colour will the sign is off. With some colours it slightly affect the colour of the sign while on, like it does in the pink and orange colours.

Installation

All signs are fixed on a transparent acrylic backing which is laser cut to the same shape of the letters. There are small screw holes on the acrylic backing making it easy for installation. Ours signs are equipped with 6ft transparent wire + 4ft black power cord with a transformer and a standard plug, all you would have to do is hang it up and plug it in.

Outdoor

We have an option of creating your sign outdoor. The sign would need to be water tight, therefore we attach a glue between the led and the acrylic. The flue will be visible only while the sign is off. Within time the clear acrylic may become yellowish in colour if exposed to direct sunlight.

Whether you are interested in adding a dimmer, it will have to be positioned indoors as there is no waterproof dimmer for these signs.

Indoor signs are suitable for weather between -4 to +104 degrees Fahrenheit. If your signs doesn’t have to be waterproof, the indoor signs can be used outdoor.

Remote dimmer

 All signs come with a remote dimmer that offers a variety of modes such has brightness settings, on & off option and flashing modes. This will allow you to dim the neon brightness which can help with exposure when taking photos in from of your new neon sign or having it as a feature for your photoshoot background or wedding.

Pricing

Price is calculated by the length of tube used to create your design. Meaning the same wording with a d different font will have a different price, same size with a different font may have a different price.

Shipping

What are the shipping cost? we have free shipping! All prices listed are including shipping. Standard shipping will take between 15- 20 Business days including production from the day you place the order. Whether you have a deadline we have an option of expediting your sign that will arrive between 10-15 business days from the day you place the order for an extra cost of 50 USD.

return policy

We at Good Vibes Neon offers returns and refunds for damaged products only. Will make every effort to resolve the issue and may fix, replace, refund, or partially refund the product. The final decision for damaged products, including refunds for the cost of the product and/or shipping, is decided on a case by case basis depending on the origin of the fault.

Warranty

All indoor signs have a warranty of 1 year that covers electrical parts when used appropriately. For Outdoor neon signs there will be an extra 6 months warranty that covers all electrical parts. Regarding the decision on damaged products will depend on the source of the damage and it will be determined between Good Vibes Neon and the purchaser.

Good Vibes Neon will either fix, replace, or refund the product.